Our 24/7 cancer helpline provides information and answers for people dealing with cancer. We can connect you with trained cancer information specialists who will answer questions about a cancer diagnosis and provide guidance and a compassionate ear.
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Our highly trained specialists are available 24/7 via phone and on weekdays can assist through online chat. We connect patients, caregivers, and family members with essential services and resources at every step of their cancer journey. Ask us how you can get involved and support the fight against cancer. Some of the topics we can assist with include:
- Referrals to patient-related programs or resources
- Donations, website, or event-related assistance
- Tobacco-related topics
- Volunteer opportunities
- Cancer Information
For medical questions, we encourage you to review our information with your doctor.
How the American Cancer Society Supports Patient Navigation
The American Cancer Society (ACS) believes that patient navigation is critical to improving access to care for everyone. Navigation can remove barriers and improve access to care through patient-centered support from screening through survivorship. ACS has led and funded efforts to build navigation programs, supported public policy to support navigation, and studies the role and benefits of navigation.
ACS supports navigation through:
- ACS CARESTM (Community Access to Resources, Education, and Support), that connects people with cancer and caregivers to information and resources chosen for each person’s needs through the ACS CARESTM app, ACS team members, or ACS volunteer support.
- ACS Patient Navigation Roundtable, which shares research and best practices that support patient navigation, helps define navigator roles, and provides resources to help cancer navigation programs continue.
- ACS Patient Navigation Initiative, giving grants, education and support to 20 health systems with that provide care to historically excluded populations.
- ACS Global BEACON Initiative, that provides training, support, and grants for patient navigation in low- and middle – income countries.
- ACS CAN’s policy priorities to support navigation with a multi-year campaign to get Medicare, Medicaid, and private insurance coverage and payment for patient navigators.
- ACS Health Equity Ambassadors work in their local communities to provide education for African American/Black, Asian, Hispanic/Latino, Native American and rural populations on cancer prevention and early detection.
- ACS LION (Leadership In Oncology Navigation), that provides patient navigation training and credentialing to support the professional patient navigation workforce.
The American Cancer Society medical and editorial content team
Our team is made up of doctors and oncology certified nurses with deep knowledge of cancer care as well as editors and translators with extensive experience in medical writing.
Last Revised: June 18, 2024
American Cancer Society medical information is copyrighted material. For reprint requests, please see our Content Usage Policy.
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